Tesco phone Insurance

If you bought your cover before 15 November 2017 then you'll be on Tesco Phone Insurance. To check everything that is and isn't covered on these policies, have a read through the Tesco Phone Insurance terms and conditions.

You’ll have next-day replacement if your device gets lost, stolen or damaged, providing your claim is approved before 7.30pm Monday to Friday, and 2.30pm on weekends. Next-day delivery for mainland Great Britain only and excludes bank holiday deliveries.

Tesco Mobile Protect

Tesco Mobile Protect is the name of our new insurance offering.

If you bought your cover on or after 15 November 2017 then you'll be on Tesco Mobile Protect. To check everything that is and isn't covered on these policies, have a read through the Tesco Mobile Protect terms and conditions.

Tesco Phone Insurance gives your device cover worldwide

1. What's covered?
2. What's not covered?

• Loss and theft
• Accidental damage (including cracked screens and liquid damage)
• Malicious damage caused by someone who doesn’t have your permission to use the device
• Pet damage
• Use by friends and family
• Out of warranty breakdown

• The claim excess fee
  
• Any fault within the manufacturer’s warranty period (where the manufacturer covers you against certain operating failures)
• A third or subsequent claim in any 12-month period. We’ll cancel your policy immediately if you have 2 successful claims in any 12-month period
• Cosmetic damage - where the device works as normal except where you are claiming for a cracked screen
• Damage caused by making alterations to the device or acting against manufacturer guidelines
• Any calls, texts, data usage or downloads made on a missing device
• Accessory-only claims and accessories other than the battery, mains charger and hands-free kit that came with the device

Other exclusions apply, please see Terms and Conditions for full details.

Insurance costs

Your monthly premium and claim excess fee (the amount you have to pay towards the cost of your replacement device to complete a claim) are based on the value of your device at the time of purchase. We’ll confirm this in your welcome letter, but this table will give you an idea.